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Free Forever
Free

300 GB
3000 GB
30 Day
99.9%
Unlimited
Unlimited


Unlimited

100

Daily


Free Forever
Free

300 GB
3000 GB
30 Day
99.9%
Unlimited
Unlimited


2500

100

Daily


Free Forever
Free

350 GB
3500 GB
30 Day
99.9%
10
Unlimited


Unlimited

Unlimited

Daily


Free
Free

300 GB
3000 GB
30 Day
99.9%
10
3


Unlimited

25

Daily


Free
Free

300 GB
3000 GB
30 Day
99.9%
15
25


5000

75

Daily


Free
Free

300 GB
3000 GB
30 Day
99.9%
11
Unlimited


Unlimited

100

Daily


Free
Free

300 GB
3000 GB
90 Day
99.9%
6
Unlimited


5000

25

Daily


Free
Free

200 GB
3000 GB
30 Day
99.9%
0
1


Unlimited

100

Daily


Free
Free

350 GB
3500 GB
30 Day
99.9%
10
Unlimited


2500

50

Daily


Free Forever
Free

1000 GB
1000 GB
365 Day
99.9%
10
0


Unlimited

3

Daily


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HostGator Support

HostGator has great tech support. So any time you have a question or need help, you can contact them for assistance. Here’s how.

Step 1: Decide What Type of Support You Need

Do you need phone support, live chat support or would you prefer to use their support portal or ticket system?

From hostgator.com, you can reach support by phone, live chat or by clicking the support link on their main navigation bar.

HostGator support

Then use the quick links on the page to select the type of support you want.

HostGator support options

You can also reach these areas from inside your cPanel by navigating to the HostGator links section & clicking Live Chat or Ticket System. Clicking the “support portal” here will take you to the same page as above where you can select from the quick links.

HostGator support cpanel

Once you have your account and log in, you’ll select Submit a Ticket from the top navigation.

When you end the chat session, it will ask if you want to save a copy of the chat (sent to you by email) and to rate your chat session. Here are examples of both.

Step 2: Live Chat

If you choose Live Chat, you will get a pop-up where you enter your name, select which department you want to chat with, enter your domain name and your question.

Tip: You can also reach live chat or the ticket system inside cPanel by clicking the help button at the top of any page. It will open a box like this where you can select to submit a support request or start a chat.

HostGator support help

Whether you’re clicking Start a Chat from inside cPanel or from HostGator’s support page, the following steps will be the same.

HostGator support live chat

HostGator support start chat

You’ll see a message showing how support technicians are online to assist you and how many people are in front of you to receive help. As soon as you reach the top of the queue a HostGator representative will respond and you can continue the conversation.

HostGator support live chat example

When you end the chat session, it will ask if you want to save a copy of the chat (sent to you by email) and to rate your chat session. Here are examples of both.

HostGator support rate

HostGator support chat text

Step 3: Ticket System

Selecting the ticket system will take you to a page to log in. If you don’t already have an account here, you’ll need to create a new account. It takes just a minute to do. You enter your email address and they’ll email you a password.

HostGator support ticket system

Once you have your account and log in, you’ll select Submit a Ticket from the top navigation.

HostGator support submit ticket

Select which department you want to reach. In our case, we chose support.

Enter a subject and the body of the message.

If you have an attachment, add it

Click Submit Ticket.

HostGator support ticket body

You can check the status of your ticket, reply to the ticket and so forth by logging into your account. You will see all of your open tickets in a list. Click the ticket you wish to view and it will open.

HostGator support ticket status

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